Cookie Policy
This Cookie Policy explains how this website uses cookies and similar technologies. This website is an informational and enquiry-based website for heat pump information in the United Kingdom. It does not sell heat pumps directly online.
What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites function properly, remember certain preferences, improve user experience and, where permitted, understand how visitors use a website.
How we use cookies
We use cookies to support the operation of this website, protect forms from misuse, remember cookie preferences, improve page performance and, where consent has been given, help us understand general website usage.
We do not use cookies to complete direct online sales, process online payments or create a purchase contract for heat pump products or installation services.
Types of cookies we may use
Strictly necessary cookies
These cookies are required for the website to work correctly. They may be used for security, page navigation, form functionality, cookie preference storage and basic technical operation. These cookies cannot usually be switched off through our website because the site may not function properly without them.
Preference cookies
These cookies allow the website to remember choices you have made, such as cookie settings or display preferences. They help provide a more consistent experience when you return to the website.
Analytics cookies
Analytics cookies help us understand how visitors interact with the website, such as which pages are visited, how long visitors stay on pages and whether forms are being used correctly. These cookies are only used where enabled and, where required, after consent has been provided.
Marketing and referral cookies
Marketing or referral cookies may be used to understand how visitors arrived at the website, measure the effectiveness of advertising campaigns or support referral tracking. These cookies are only used where enabled and, where required, after consent has been provided.
Third-party cookies
Some cookies may be placed by third-party service providers, such as analytics tools, advertising platforms, form protection services or referral tracking providers. These third parties may process cookie-related information according to their own privacy and cookie policies.
If your enquiry is passed to a manager, supplier, installer or other third-party service provider, that third party may use its own systems, cookies or tracking technologies when you interact with its website, emails or services.
Cookie consent
Where required, we will ask for your consent before placing non-essential cookies on your device. You can accept or reject optional cookies through the cookie banner or cookie settings tool shown on this website.
Strictly necessary cookies may still be used even if you reject optional cookies, because they are required for the website to operate correctly.
Managing cookies in your browser
You can also manage or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before cookies are stored. Please note that blocking some cookies may affect how the website works.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, technology, legal requirements or the third-party services we use. The latest version will be shown on this page.
Contact
If you have any questions about this Cookie Policy or how cookies are used on this website, please contact us using the contact details provided on this website.