Terms and Conditions

These Terms and Conditions explain the rules for using this website. By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with them, you should stop using this website.

1. Website operator

This website is operated by Saideh LTD.

2. Definitions

In these Terms and Conditions:

• "Website" means this website and any pages, forms or content made available through it.
• "We", "us" and "our" means Saideh LTD.
• "You" and "visitor" means any person who accesses, browses or uses this website.
• "Enquiry" means a request, form submission, callback request, message or contact request submitted through this website.
• "Third party" means a supplier, installer, manager, service provider, partner or other external organisation that is not Saideh LTD.

3. Purpose of this website

This website provides general information about heat pumps, possible home heating options, installation considerations and related enquiry services in the United Kingdom.

The content is provided for general information only. It is not intended to be a personalised technical survey, engineering assessment, energy performance assessment, financial recommendation, legal advice or installation advice.

4. No direct sale or installation contract

We do not sell heat pumps directly through this website. Submitting an enquiry, requesting a callback or speaking with a manager through this website does not create a purchase contract, installation contract, finance agreement, payment obligation or binding order with Saideh LTD.

Any quotation, property survey, product recommendation, installation agreement, deposit request, payment arrangement, warranty or aftercare service must be confirmed separately by the relevant supplier, installer or third-party service provider.

5. Enquiry and referral service

This website may operate as an enquiry, referral or agency-style information service. If you submit an enquiry, we may use the information you provide to respond to you, assess your request and, where appropriate, pass your enquiry to a manager, supplier, installer or other third-party service provider.

Third parties may contact you directly using the contact details you provided. They are responsible for their own advice, quotations, products, services, appointments, installation work, payment terms, warranties and customer support.

We may receive a referral fee, commission or other commercial benefit when an enquiry is passed to or completed with a third-party supplier, installer or service provider.

6. Your responsibilities when submitting an enquiry

When submitting an enquiry or contacting us through this website, you agree that:

• The information you provide will be accurate, complete and not misleading.
• You will not submit another person's personal information without proper authority.
• You will not use the website forms for spam, fraud, harassment or unlawful activity.
• You will not send payment card details, passwords, security codes or unnecessary sensitive personal information through website forms.
• You understand that submitting an enquiry does not guarantee a callback, quote, grant, funding approval, installation appointment or particular price.

7. Heat pump suitability, prices and savings

Heat pump suitability depends on individual property conditions, including building type, insulation, available space, existing heating system, pipework, electrical requirements, household usage and other site-specific factors.

Any information about potential prices, savings, grants, funding, efficiency, carbon reduction, installation time or running costs is general in nature. Actual results may vary and should be confirmed by a qualified supplier, installer or professional adviser before you make a decision.

We do not guarantee that any visitor will qualify for a grant, receive funding, obtain a particular price, achieve a specific saving or receive a specific installation outcome.

8. Third-party services and responsibility

We are not responsible for the acts, omissions, advice, quotations, surveys, installations, products, warranties, payment terms, finance arrangements, cancellation terms or aftercare services of any third-party supplier, installer, manager or service provider.

If you enter into a separate agreement with a third party, that agreement is between you and that third party. Any complaints, refunds, cancellations, warranty claims or service issues relating to that agreement should be raised with the relevant third party.

9. Website content and accuracy

We aim to keep the information on this website clear and useful, but we do not guarantee that all content is complete, current, accurate or free from errors. Product availability, prices, funding schemes, eligibility rules, installation requirements and service areas may change without notice.

We may update, remove or change website content at any time without prior notice.

10. Acceptable use

You must not use this website:

• In any way that is unlawful, fraudulent, harmful or misleading.
• To transmit spam, malware, harmful code or automated scraping requests.
• To interfere with the security, availability or normal operation of the website.
• To copy, reproduce or commercially exploit website content without permission.
• To impersonate another person or submit false enquiry information.
• To infringe the rights of Saideh LTD, third parties or other website users.

11. Intellectual property

Unless otherwise stated, the content on this website, including text, layout, graphics, design elements, branding and other materials, is owned by us or licensed to us. All rights are reserved.

You may view and use the website content for personal, non-commercial information purposes only. You must not copy, reproduce, republish, sell, rent, sublicense, distribute or commercially exploit website content without our prior written permission.

12. Links to this website

You may link to this website in a fair and lawful way, provided that the link is not misleading and does not imply sponsorship, partnership, endorsement or approval where none exists.

We reserve the right to request the removal of any link to this website where we consider the link inappropriate, misleading, harmful, unlawful or damaging to our reputation.

13. Third-party links

This website may contain links to third-party websites or services. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, availability, policies, security or practices.

You should review the terms, privacy policy and cookie policy of any third-party website before using it or submitting information through it.

14. Cookies

This website may use cookies and similar technologies for website operation, security, preference storage, analytics and, where enabled, marketing or referral measurement.

Non-essential cookies are used only where enabled and, where required, after consent has been provided. More information is available in our Cookie Policy.

15. Privacy and personal information

When you use this website or submit an enquiry, we may process personal information in accordance with our Privacy Policy. This may include sharing enquiry information with relevant managers, suppliers, installers or third-party service providers where appropriate.

Please read our Privacy Policy to understand how personal information is collected, used, stored and shared.

16. Cancellation and refund information

Because this website does not usually process direct payments for heat pump products or installation services, refunds will normally be handled by the party that received the payment.

If you have made a payment to a third-party supplier, installer or service provider, you should contact that third party directly about cancellation, refund, deposit, warranty or service issues.

If Saideh LTD ever provides a separate paid service directly to you, the specific terms provided at the time of purchase will apply, along with any statutory rights that cannot be excluded under applicable UK law.

17. Availability of the website

We do not guarantee that this website will always be available, uninterrupted, secure or free from errors. We may suspend, restrict or withdraw access to the website at any time for maintenance, updates, security reasons or business reasons.

18. Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss, damage, cost or inconvenience arising from your use of this website, reliance on website content, submission of an enquiry, third-party contact, third-party services or the unavailability of the website.

We are not responsible for any business loss, loss of profit, loss of revenue, loss of opportunity, loss of data, indirect loss or consequential loss arising from use of this website.

19. Nothing excludes liability where unlawful

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory rights that cannot be excluded under applicable UK law.

20. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our website, business model, third-party relationships, legal requirements or enquiry handling process. The latest version will be shown on this page.

If you continue to use this website after the Terms and Conditions have been updated, you will be treated as having accepted the updated version.

21. Governing law

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere in the United Kingdom.

22. Contact us

If you have any questions about these Terms and Conditions, please contact us: