Privacy Policy

This Privacy Policy explains how Saideh LTD collects, uses, stores and shares personal information when visitors use this website, contact us, request information or submit an enquiry about heat pumps in the United Kingdom.

This website is an informational and enquiry-based website. It does not sell heat pumps directly online and does not create an installation contract through the website.

Personal information we may collect

We may collect personal information directly from you when you use the website, submit an enquiry form, request a callback, contact us by email or phone, or interact with website features.

• Name and contact details, including email address and telephone number.
• Postal address, postcode or general location, where needed to handle a heat pump enquiry.
• Information about your enquiry, such as property type, heating interests, preferred contact time and message content.
• Technical information, such as IP address, browser type, device information, pages viewed and cookie preferences.
• Marketing preferences, where you choose to receive or opt out of communications.
• Records of communications with us, including emails, form submissions and callback notes.

How we use personal information and our lawful basis

We only use personal information where we have a lawful basis to do so. The table below explains the main ways we may use personal information through this website.

Heat pump enquiries and third-party referrals

This website may operate as an enquiry, referral or agency-style information service. If you submit a heat pump enquiry, we may review your request and pass relevant information to a manager, supplier, installer or other third-party service provider so that your enquiry can be discussed further.

These third parties may contact you directly by phone, email, SMS or another method you provided, depending on the nature of your request and your communication preferences.

Where a third party receives your information, that third party may act as a separate controller for its own use of your personal information. You should review that third party's privacy information before entering into any quotation, survey, product, installation or service arrangement.

Who we may share personal information with

We may share personal information with the following categories of recipients where necessary and lawful:

• Managers or enquiry handlers who review and respond to website requests.
• Heat pump suppliers, installers, survey providers or service partners relevant to your enquiry.
• Website hosting, IT, security, analytics, form processing and communications service providers.
• Advertising, referral tracking or lead management service providers, where used and permitted.
• Professional advisers, insurers, regulators, courts, law enforcement or public authorities where required.

We do not sell personal information as a standalone database. However, we may receive a referral fee, commission or other commercial benefit where an enquiry is passed to or completed with a third-party supplier, installer or service provider.

Marketing communications

We may contact you about your enquiry or respond to a request you submitted. We may also send marketing communications where we are allowed to do so and where you have not opted out.

You can object to direct marketing at any time by using the unsubscribe option where available or by contacting us using the details shown on this page.

Cookies and similar technologies

This website may use cookies and similar technologies to operate the website, remember cookie preferences, protect forms, understand website usage and support marketing or referral measurement where enabled.

Non-essential cookies are used only where enabled and, where required, after consent has been provided. You can manage cookies through the cookie banner, cookie settings tool or your browser settings. More information is available in our Cookie Policy.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• General website enquiries may usually be kept for up to 24 months after the last contact.
• Referral and lead records may usually be kept for up to 24 months for enquiry management and audit purposes.
• Marketing preference records may be kept for as long as needed to respect your opt-out or consent status.
• Technical logs may usually be kept for a shorter period unless needed for security, fraud prevention or legal reasons.
• Records relevant to legal claims, complaints or compliance may be kept for longer where necessary.

International transfers

Some service providers used for hosting, analytics, communications, form processing or advertising may process personal information outside the United Kingdom. Where this happens, we aim to use appropriate safeguards required by applicable data protection law.

How we protect personal information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email system or internet transmission can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances and applicable law, you may have the following rights in relation to your personal information:

• The right to be informed about how your personal information is used.
• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to processing, including objection to direct marketing.
• The right to data portability in certain circumstances.
• The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details in the Data controller section above. We may need to verify your identity before responding to a request.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner's Office. You can find more information at ico.org.uk/make-a-complaint.

Children

This website is not intended for children. We do not knowingly collect personal information from children through this website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business model, legal requirements, third-party services or data handling practices. The latest version will be shown on this page.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Saideh LTD
124 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0011