Disclaimer

This website is provided for general information and enquiry purposes only. It is intended to help visitors learn about heat pumps, possible installation options and related home heating considerations in the United Kingdom.

Informational website only

The content on this website is not intended to be a complete or personalised assessment of any property, heating system or installation requirement. Information is provided in good faith, but visitors should not rely on it as the sole basis for making a purchase, installation or financial decision.

No direct sale through this website

We do not sell heat pumps directly through this website. Submitting an enquiry form, calling a listed number or requesting a callback does not create a purchase contract, installation agreement or binding order with us.

Any quotation, survey, product recommendation, installation agreement, payment arrangement, warranty or aftercare service must be confirmed separately by the relevant manager, supplier, installer or third-party service provider.

Referral and agency model

This website may operate as an enquiry, referral or agency-style information service. Where appropriate, visitor enquiries may be passed to a manager, supplier, installer or other third-party service provider who can discuss the enquiry further.

Where we refer visitors to managers, suppliers, installers or other third parties, those third parties are responsible for the advice, quotations, products, services, installation work, warranties, terms and customer support they provide.

We may receive a referral fee, commission or other commercial benefit when an enquiry is passed to or completed with a third party.

No professional advice

The information on this website should not be treated as technical, engineering, legal, financial, energy performance or installation advice. Heat pump suitability depends on individual property conditions, including building type, insulation, existing heating system, available space, pipework, electrical requirements and other site-specific factors.

A qualified professional assessment, property survey or installer consultation may be required before any decision is made.

Prices, savings and suitability

Any references to potential prices, savings, energy efficiency, running costs, installation times or performance outcomes are general in nature. Actual results may vary depending on the property, household usage, energy tariffs, installation quality, selected product, weather conditions and other practical factors.

We do not guarantee that any visitor will receive a particular price, achieve a specific saving, reduce energy bills by a stated amount or obtain a particular installation outcome.

Grants, funding and eligibility

Any references to grants, funding schemes, incentives or eligibility are provided for general information only. Scheme availability, eligibility criteria, funding levels and application requirements may change without notice.

We do not guarantee that any visitor will qualify for a grant, receive funding, be accepted under a scheme or be able to use a particular installer or product under any funding arrangement. Eligibility must be checked with the relevant scheme administrator, installer or qualified provider.

Environmental and efficiency claims

Any environmental, carbon reduction or energy efficiency statements on this website are intended as general information only. The actual environmental impact and efficiency of a heat pump installation can depend on the property, product specification, installation standard, electricity source, usage pattern and wider system design.

Visitors should request specific evidence, product documentation and professional advice from the relevant supplier or installer before relying on any environmental or efficiency claim.

Accuracy of information

Although we aim to keep the information on this website accurate and up to date, we do not warrant that all content is complete, current or free from errors. Product availability, prices, funding schemes, eligibility requirements and service areas may change without notice.

Third-party websites and services

This website may include links to third-party websites or refer visitors to third-party services. These links and referrals are provided for convenience only. We are not responsible for the content, accuracy, availability, policies, terms or practices of third-party websites or service providers.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss, damage, cost or inconvenience arising from reliance on the information on this website, from submitting an enquiry, or from services provided by third-party suppliers, installers or managers.

Nothing in this disclaimer excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any statutory rights that cannot be excluded under applicable UK law.