Warranty Terms

These Warranty Terms explain how warranty-related information is handled in connection with this website and heat pump enquiries submitted through it.

This website is an informational and enquiry-based website for heat pump information in the United Kingdom. It does not sell heat pumps directly online, does not install heat pumps itself and does not issue product or installation warranties unless expressly confirmed in writing.

1. Scope of these Warranty Terms

These Warranty Terms apply only to warranty-related information shown on this website and to enquiries submitted through this website.

They do not replace, amend or override the warranty terms of any third-party supplier, installer, manufacturer, finance provider, maintenance provider or service partner.

2. No direct warranty from this website

Saideh LTD does not provide a direct warranty for heat pump products, installation work, surveys, maintenance, repairs or aftercare services unless this is expressly agreed in writing with you as part of a separate paid service.

Submitting an enquiry, requesting a callback or speaking with a manager through this website does not create a warranty agreement with Saideh LTD.

3. Installer warranties

If you enter into an installation agreement with an independent installer, that installer may provide its own workmanship warranty or installation guarantee. The duration, coverage, exclusions, claim process and transfer rules will depend on the installer's own terms.

You should ask the installer to confirm the following information in writing before agreeing to installation work:

• The length of the workmanship or installation warranty.
• What parts of the installation are covered.
• What is excluded from the warranty.
• Whether annual servicing is required to keep the warranty valid.
• How to make a warranty claim.
• Whether the warranty can be transferred to a new homeowner.
• Who is responsible for labour, parts, call-out charges and diagnostic visits.

4. Manufacturer warranties

Heat pump units and related components may be covered by a manufacturer's warranty. Manufacturer warranties vary by brand, model, product type, installation method, registration requirements and maintenance conditions.

You should review the product warranty documentation provided by the manufacturer or supplier. Some warranties may require product registration, approved installation, regular servicing or the use of authorised technicians.

5. What may be covered by a third-party warranty

Depending on the terms provided by the relevant installer, supplier or manufacturer, a warranty may cover some of the following:

• Faults caused by defective heat pump equipment or covered components.
• Defects arising from covered installation workmanship.
• Repair or replacement of covered parts within the applicable warranty period.
• Specific labour or call-out costs, where expressly included in the warranty terms.
• Manufacturer-backed component failures under normal domestic use.

The exact cover will depend on the written warranty terms issued by the relevant third party.

6. Common warranty exclusions

Warranty exclusions vary, but third-party warranties may exclude some or all of the following:

• Damage caused by misuse, neglect, accident, vandalism or unauthorised modification.
• Normal wear and tear, cosmetic damage or routine maintenance.
• Faults caused by failure to follow manufacturer instructions.
• Issues caused by lack of servicing where servicing is required under the warranty.
• Damage caused by poor existing property conditions, unsuitable infrastructure or external works not performed by the installer.
• Faults caused by third-party repairs or alterations not approved by the warranty provider.
• Consequential losses, loss of use, increased energy costs or inconvenience, unless expressly covered.
• Problems caused by extreme weather, power supply issues or events outside the warranty provider's control.

7. Maintenance and servicing

Some heat pump warranties may require regular maintenance, annual servicing, specific service records or servicing by a qualified technician. Failure to follow maintenance requirements may affect warranty coverage.

You should ask the supplier or installer to explain what maintenance is required, who can carry it out, how often it must be done and what records you should keep.

8. Making a warranty claim

If you believe there is a fault with a heat pump product, installation or related service, you should contact the supplier, installer, manufacturer or warranty provider named in your warranty documents.

When making a warranty claim, you may be asked to provide:

• Your full name and contact details.
• The property address where the heat pump was installed.
• The installation date or purchase date.
• The installer or supplier name.
• The product brand, model and serial number, if available.
• A description of the issue.
• Photographs, videos, error codes or service records, where relevant.
• Copies of invoices, agreements, warranty documents or maintenance records.

9. How Saideh LTD may assist

If your original enquiry was submitted through this website, we may be able to help identify the manager, supplier or installer to whom your enquiry was referred, provided that we still hold the relevant enquiry record.

However, Saideh LTD does not control the third party's warranty decision and cannot approve warranty repairs, replacement parts, refunds, compensation, call-outs or service appointments unless expressly agreed in writing.

10. Transferability

Whether a workmanship warranty, manufacturer warranty or maintenance plan can be transferred to a new homeowner depends on the written terms of the relevant warranty provider.

If you sell the property, you should contact the installer, supplier or manufacturer to confirm whether the warranty can be transferred and what steps are required.

11. Statutory rights

These Warranty Terms do not exclude, restrict or limit any statutory rights that cannot be excluded under applicable UK consumer law.

A warranty or guarantee is usually separate from your statutory rights. If you have entered into a contract with a supplier, installer or service provider, your statutory rights in relation to that contract should be raised with the relevant contracting party.

12. Third-party responsibility

Where a third party provides a quotation, survey, product, installation, warranty, maintenance service or aftercare service, that third party is responsible for the terms, quality, delivery and support of that service.

Saideh LTD is not responsible for faults, defects, delays, call-out charges, warranty refusals, service quality or repair decisions made by independent suppliers, installers, manufacturers or service providers.

13. No guarantee of warranty availability

We do not guarantee that every supplier, installer, product, system or service discussed through this website will include the same warranty period, warranty cover, servicing arrangement or aftercare package.

Warranty availability and warranty terms may vary depending on the product, installer, manufacturer, property, installation method and any grant or funding scheme requirements.

14. Changes to these Warranty Terms

We may update these Warranty Terms from time to time to reflect changes in our website, enquiry process, third-party relationships, business model or legal requirements. The latest version will be shown on this page.